Frequently Asked Questions
Everything you need to know about your IBeauty experience.
Are your beauty products authentic and cruelty-free?
Yes, all products at IBeauty are 100% authentic and sourced directly from certified manufacturers. We prioritize brands that adhere to cruelty-free standards and offer a wide range of vegan options.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty essentials sooner.
What is your return policy for opened cosmetics?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Do you offer international shipping?
Currently, IBeauty ships to over 25 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
How can I track my package?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient shopping experience.